Measuring Broadcast Performance

Once you send your message, click the Bulk email tab in the left sidebar (previously Broadcast).

About Open and Click stats

After March 5th, 2020, Highrise no longer embeds trackers (spy pixels) in campaign emails. These trackers were previously used to report back on whether a recipient opened or clicked links in the campaign emails. All historic data will remain in place, but no additional reporting will be collected or added.

Bounced notifications

If a message bounces, Highrise adds a note to the contact's page. This note  will not appear in your Latest Activity stream.

What happens if my access is paused during a send?

If your access to Broadcast is paused before your message is delivered, you can find the percentage of recipients that have received the email and the percentage that has not received the email from your Broadcast page.

The following example shows  29% sent and 71% in progress. You can click on each percentage link to filter by the contacts that have received the message, and the contacts that have not received the message.Please note: If your access is paused during a send, any messages that were in progress will not be delivered.

You can find any of your failed messages following these steps.


Filter by messages sent from different members of your team and in a certain time period.

The filter options display at the top of your Broadcast page. Click  everyone to filter by a user's name or account was created to filter by a time frame.

Time frames for filtering Broadcast messages include:

Since . . .

  • one week ago
  • two weeks ago
  • one month ago
  • three months ago
  • six months ago
  • one year ago
  • the account was created (never)

See all articles about Broadcast

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