Send Email from Highrise

Connecting your Outlook Account

Send emails directly out of Highrise using an Outlook.com, Office 365, Hotmail, or Windows Live Mail account.

If you're using another common email client (Apple Mail, etc.), there isn't support to send directly out of Highrise at this time. You can track email you send by BCC'ing your dropbox address.

⚠️Note: Highrise used to support using your Gmail or G Suite account to send emails from Highrise. This is no longer possible. If you had connected your Gmail or G Suite account before 8th July 2020, you can continue to use it, although it can stop working as Google invalidates the authorization or the app specific password you created for Highrise. If you haven't connected your Gmail or G Suite account before, you will no longer be able to do this.

Outlook

If you click Outlook, you'll be prompted to login to your Outlook.com, Office 365, Hotmail, or Windows Live Mail account, if you're not logged in already. Once logged in, choose the account to grant access to Highrise.

After accepting access, you'll be redirected back to Highrise, which will confirm that your account is connected. You can disconnect your accounts by clicking Disconnect at any time.

What else can I do with email inside Highrise?

How to add your email signature

You can include an email signature on emails you send out of Highrise.

First, make sure you've connected your email account. Then go to the My Info link in the right corner of your account.

If you’re an admin or user, this link will be under the Settings section in the right corner of your account. The Account Owner will find this link under the Account & settings section in the right corner of an account.

Once you're viewing your information under the My Info link, next click the Email Accounts tab across the middle of the page.

This page includes an area to add your signature.

You can style the text of your signature using the icons above the text box to create bold text, italic text, underlined text, hyperlinks, and numbered lists.

You can also upload an image to your signature by clicking the Image icon to upload an image from your computer.

Important: images must be 512 KB or less, and the best size is around 100 pixels wide. The image in this example is 80 px (width) x 25 px (height).

Once created, you will see your signature on any emails you send from Highrise.

You can change your signature at any time by following the steps above.

The Account Owner can connect a shared Gmail, G Suite, or Outlook account, which will give all users the ability to send email from that address from Highrise.

This ability is useful for accounts such as info@yourcompany.com or help@yourcompany.com .

Only the Account Owner is able to set up shared email connections. If you do not see the Accounts & settings tab in the right hand corner of your account, you're not the Account Owner.

How to set up shared email connections

The Account Owner can set up shared email connections at any time by navigating to the Shared Email Connections section of the account settings.

Click Gmail to connect a Gmail or G Suite account, or click Outlook to connect an Outlook account.

Once connected, find the account listed on the page.

The Account Owner can add multiple accounts: Gmail/G Suite, Outlook, or a Gmail/G Suite alias.

If you want to add a Gmail/G Suite alias, please make sure your aliases are added to your Gmail/G Suite account. This guide from Google can help with setting up your aliases.

Aliases are not supported for Outlook connections at this time.

Each user will find the connected addresses listed when sending emails directly out of Highrise.

Disconnect the shared email address at any time by clicking Disconnect on this page.

Using a Gmail Alias

If you’re using an alias with your Gmail account, you can send emails from that alias within Highrise.

First, make sure you’ve connected your Gmail account with your Highrise account.

Setting up your Gmail alias

Go to your My Info link in the right corner of your account.

If you’re an admin or a user, this link will be under the Settings section in the right corner of the account. The Account Owner will find this link under the Account & settings section in the right corner of the account.

Once you're viewing your information under the My Info link, click the Email Accounts tab across the middle of the page. If your account is not connected, click the Gmail link.

Please make sure your aliases are added to your Gmail account. If the alias is not setup in Gmail, you can't use it in Highrise. This guide from Google can help with setting up your aliases.

Once connected and your aliases are in your Gmail account, you can add an alias or aliases to send emails from your Highrise account.

Click the Add an alias from your Gmail account link and type in your alias as it appears in your Gmail account.

Once added, you will find it listed on your Email Accounts tab. You can add as many aliases as you’d like, and click the Remove link to remove an alias at any time.

Read about sending email from a Gmail alias here.

Please note: Aliases are not supported for Outlook connections at this time.

Configuring an alias with another email client

If you access Gmail through a POP or IMAP email client, like Outlook, and would like to send messages with a custom from address, you have two options. Read through this guide from Google.

Configure your email client with two outgoing SMTP servers, one for Gmail and one for your other address.
Use Gmail’s outbound servers with a different from address .

If you’ve already configured the alternate address, your message will be sent from:otheraddress@domain.com, sender:username@gmail.com , regardless of which custom from configuration you chose.

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