Custom Fields

Custom fields allow you to customize contact records and keep track of any special information relevant to your organization.

For example, you could add a custom field called Referred by to track who referred a customer to you. Or Spouse’s name so that you’ll never forget the name of the husband or wife of one of your contacts. Or maybe a field called University to remember which college someone went to.

Adding Custom Fields

Only the Account Owner and admins are able to create custom fields.

The Account Owner and admins can create custom fields from their Settings  and selecting Custom fields .

Custom fields can also be added by when creating or editing a contact in Highrise. Go to a contact and click Edit this person  or Edit this company  in the upper right corner of the page.

Scroll down below the standard contact information fields and click the link to Manage your custom fields .

You can manage your custom fields from this page.

Type in your custom field and click Add  to create a new custom field.

Custom fields are shared with and visible to all Highrise users.

When you add a custom field to Highrise, it will be added to both people and company contacts. (Currently, Highrise does not support unique fields for only people or only companies.)

TIP: How to specifically order your custom fields

Adding Pre-Defined Values

Click Add pre-defined values  to restrict the choices available for that particular field going forward. Using pre-defined values helps avoid data entry errors and keeps information uniform for that custom field.

TIP: Update a custom field with pre-defined values.

Using Custom Field Information

Custom fields appear right below the contact information. In the example below, you can see three custom fields (Category, College, and Referred By).

You can filter contacts by any of your custom fields the same way you can filter by any other field.

Click the Contacts  tab on the left sidebar. Select the filter icon at the top of the page.

Click on a custom field and search for the term you want to filter by.