Account Ownership

Who Owns a Highrise Account?

Highrise accounts are owned by individuals, not by organizations. When you sign up and create a Highrise account, you're the owner of that account and all the data in it.

An account can only have one owner. You can grant admin rights to other people on the account, but as the owner, you’re the only one who can can access the account page, upgrade, downgrade, change billing information, access past invoices, and cancel the account.

Our legal responsibility is to the Account Owner, so we won’t let other people take over your account without your permission. The account belongs to you until you choose to transfer it to someone else.

Transfer ownership

The Account Owner can transfer ownership of the account to someone else by scrolling down to the bottom of your  Account page and click Transfer ownership to someone else.

You'll find a drop down with all the people in your account. Choose the new owner and click  Make this person the Account Owner. The ownership transfer takes effect immediately.

If the current owner of your account isn't available, send us an email. Click on the Contact Us bubble on the bottom-right side of the page to reach our support team.

Transferring the account does not remove the credit card from the account. Please contact support if you’d like to remove the card from the account before you transfer it to someone else.

What happens when the Account Owner is unavailable?

It happens — people switch jobs, get laid off, go on extended leave — the Account Owner may be unavailable for any number of reasons. Still, since our obligation is to the current Account Owner, we’re unable to transfer the account to anyone else without their permission.

If the account has been frozen due to non-payment for less than a week, we’ll be glad to thaw the account for a week, so people can access their work in the meantime.

The quickest route is often to contact the current Account Owner and ask them to log in and transfer ownership of the account right away from the  Account page.

Otherwise, we can also gladly reach out to the current Account Owner at the email address we have on file and request permission to transfer the account. If it’s a company address and another employee has access to the inbox, the person who receives the email can grant permission to transfer the account.

For security’s sake, we can’t transfer the account based on permission granted from any other email address other than the one we have on file.

When none of the above is an option, a court order is required to transfer the account to another user. We will of course readily comply with any court orders to turn data over to the appropriate party.

What if I have another question about ownership?

Highrise may update this policy once in a blue moon — we’ll notify you about significant changes by emailing the Account Owner or by placing a prominent notice on our site. You can access, change or delete your personal information at any time by contacting support. Click on the Contact Us bubble on the bottom-right side of the page to reach our support team.

Need more help? Send us a message. Send us a message.